# The Verification Journey

The Verify Mobile Journey has been developed to meet the needs of businesses in various industries that require a secure and efficient way to verify the identities of their customers. This section will take you through the steps required for your customers to complete the verification process using our mobile app.

<figure><img src="/files/Z0qoxicBufvlqVyytJ11" alt=""><figcaption></figcaption></figure>

**i)  Create application and send invites:**

Create an application within the Verify Portal and add individuals. Then send the invites to these individuals. This will put the application into an 'In Progress' status.

**ii)  Invitation:**

The customer receives an email invitation with a unique invite code and instructions to download the app. The invite code is used to access the mobile app and link the customer with their application.

**iii)  Download Verify App:**

Once Verify app is downloaded from either the iOS App Store or Google Play Store, the client uses the invite code to access the app. This links them back to the application.

**iv)  Accept End User Terms:**

Before any information is captured, the customer will be asked to accept the end-user terms. These terms can be found on our website: <https://www.tiller-verify.com/end-user-terms>.

**iv)  Mobile actions:**

The customer completes the required actions on the mobile. These actions will depend on the applications checks. For example:

* Adding personal details
* Accepting location services
* Adding residential checks
* ID & Liveness capture
* Uploading proof of address

Once all actions are complete the customer will be notified. The user attached to the application will also receive an email confirming.&#x20;

**vi)  Checks run:**

Once all mobile actions have been completed, the checks will run. The application will move from 'In Progress' to either 'In Review' (one or more checks need to be reviewed) or 'Completed' (all checks passed).&#x20;

**vii) View results:**

The check results will now be available for review in the Verify Portal. You can view the application details and select an individual to view. Each check will have results that are viewable from within the portal. Please see [managing applications](/training-hub/user-guides/applications/managing-applications.md) and [reviewing individuals](/training-hub/user-guides/applications/reviewing-individuals.md) for more details.

**viii)  Download report:**

The PDF customer report will be available. This will contain the customers' provided information and check results. This should be saved back to your customers' records.&#x20;

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