Reviewing Individuals
Last updated
Last updated
The participant page provides a detailed view of individual information, progress tracking, and the check results. This page equips the users with the tools to oversee, review, and take actions for each participant. Checks in ‘Review’ can be manually accepted or rejected of checks as part of the review process.
The customers progress can be monitored from this section. You can view the email and invite information, resend the invite code, and view which mobile actions have been completed. Only when all mobile actions have been completed by the participant will the checks be run.
The about section has both the invite details and the personal information of the individual provided through the Verify mobile app. You can compare the personal information provided with the information used by the mobile user.
More information can be accessed by clicking the "View More" button. This will unveil further pertinent details collected during the mobile journey, including:
Address
Nationality
Geolocation
Former Name(s)
Place of Birth
Checks are divided into three distinct stages: "Pending," "Reviewed," and "Completed," providing you with a more comprehensive understanding of their statuses.
Each check is presented in a card format, containing key information and icons that convey the status and result of the check. To access more detailed information, users can click on the "View" option on the card. This action will display detailed check information. It's important to note that this "View" option is available only for checks that have been completed and are presently under review.
Manual Accept/ Reject Check
Users can manually accept or reject checks that are in the 'review' status. When users choose to manually reject or accept checks, these actions will be stored against the check details. Users will be prompted to leave a comment explaining the reason for this decision. This note will be included in the Customer PDF Report for audit purposes.
Users can also complete the following actions against the participant:
Reset Individual: Reset the participant's progress, this will remove all collected details and check results on the customer, enabling them to start the verification process from the beginning.
Delete Individual: Permanently remove the participant and all their associated personal and verification data.
Download Customer Report PDF: When the customer has completed their mobile actions and their checks have been performed, a comprehensive PDF report of the participant's KYC checks, which can be downloaded and saved for record-keeping purposes.
Making comments: Comments can be made against the individual during their application. It provides a useful way to record actions, notes or useful information. A key feature of the comment is that when users choose to accept or reject actions manually, they must provide a reason for their decision, which will be stored with the check details. Users will be prompted to leave a comment explaining the rationale behind their decision. These comments will be included in the Customer Report for audit purposes, ensuring transparency and accountability in decision-making.
