Reviewing Individuals

The participant page provides a detailed view of individual information, progress tracking, and the check results. This page equips the users with the tools to oversee, review, and take action for each participant. Checks in ‘Review’ can be manually accepted or rejected checks as part of the review process.

Participant Progress

The Progress panel on the left side of the dashboard provides a clear overview of the participant's verification journey. You can:

• View uploaded documents and request new additional document uploads.

• Track invite status, including the invite email address and time sent.

• Resend the invitation if required.

• Monitor action progress (e.g. Accept Terms, Add Personal Details, Perform ID Check, etc.). Once all actions are marked as completed, checks will begin processing. The Action Check section shows how many actions have been completed by the mobile user. If any actions are still pending in the mobile app, they will be displayed here with a pending icon. You can then follow up with the client and ask them to complete those actions.

This section ensures real-time tracking of both user-submitted actions and system processing steps.

About Section

The About tab in the centre panel provides a comprehensive view of the participant’s information, organised into several sub-tabs:

• Invite Tab: Displays the initial details entered when creating the participant's application, such as title, name, and gender.

• Personal Information Tab: Shows the personal details submitted by the client via the mobile application. This includes information such as full name, nationality, and place of birth.

• Address Tab: Displays the current and previous addresses, along with geolocation data, as provided by the client through the app.

• Financials Tab: If applicable to the application type, this section presents financial information such as bank account details, source of funds, employment and income status.

• Forms Tab: Lists any forms completed by the client, including the questions asked and their responses. You can also request a new form if additional information is needed

To view all information in one place, click the "All Details" button. This will display a consolidated view of the information from all the sub-tabs, including Invite, Personal, Address, Financials, and Forms, in a single screen for easier review.

Checks

Checks are divided into three distinct stages: "Pending," "Reviewed," and "Completed," providing you with a more comprehensive understanding of their statuses.

Each check is presented in a card format, containing key information and icons that convey the status and result of the check. To access more detailed information, users can click on the "View" option on the card. This action will display detailed check information. It's important to note that this "View" option is available only for checks that have been completed and are presently under review.

Manual Accept/ Reject Check

Users can manually accept or reject checks that are in the 'review' status. When users choose to manually reject or accept checks, these actions will be stored against the check details. Users will be prompted to leave a comment explaining the reason for this decision. This note will be included in the Customer PDF Report for audit purposes.

Further actions

Users can also complete the following actions against the participant:

• Reset Individual: Reset the participant's progress, this will remove all collected details and check results on the customer, enabling them to start the verification process from the beginning.

• Delete Individual: Permanently remove the participant and all their associated personal and verification data.

• Download Customer Report PDF: When the customer has completed their mobile actions and their checks have been performed, a comprehensive PDF report of the participant's KYC checks can be downloaded and saved for record-keeping purposes.

• Making comments: Comments can be made against the individual during their application. It provides a useful way to record actions, notes or useful information. A key feature of the comment is that when users choose to accept or reject actions manually, they must provide a reason for their decision, which will be stored with the check details. Users will be prompted to leave a comment explaining the rationale behind their decision. These comments will be included in the Customer Report for audit purposes, ensuring transparency and accountability in decision-making.

Post-completion actions

This section outlines the available post-completion controls for Portal users within the Verify platform.

Once a mobile user has completed their verification journey, Portal users can still take further actions if needed. These include:

• Requesting Additional Information: You can request new forms or upload additional documents, even after the application is marked as complete. This is useful when further clarification or supporting evidence is required.

• Resetting Identity & Liveness Checks: If the Identity & Liveness check is in "In Review" status and needs to be redone (e.g. due to image quality issues or mismatched data), you can reset this specific check without affecting the rest of the application. This allows the user to resubmit their identity verification through the mobile app.

These tools provide flexibility and ensure that applications can still be updated or corrected after initial submission.