Release Notes
Last updated
Last updated
For more details on the upcoming release, please contact support@tillertech.com
Company Screening: We are excited to announce a key milestone in the Verify portal with the launch of Company Screening, introduced as part of the Verify V2.1 release.
Up until now, our previous releases have focused primarily on individual KYC checks and related features. With this release, we’re taking an important first step towards offering Know Your Business (KYB) solutions. This new functionality expands the capabilities of the Verify portal, enabling our clients to conduct screening checks not only on individuals but also on business entities.
The Company Screening feature allows clients to perform Sanctions and Adverse Media checks on companies directly within the Verify portal. egic roadmap towards full KYB services.
Consultant configuration: This update introduces a new Consultant configuration feature within the Settings area of the Verify Portal. With this enhancement, Admin users can now more efficiently manage consultant profiles, including the ability to edit, disable, or remove consultants directly through the Verify portal.
Banner: We have enhanced the communication banner on the Verify Portal. Previously limited to a single static message, the banner has been upgraded to a carousel-style format, allowing multiple messages or updates to be displayed for improved communication with users.
UK Bank Check: We are pleased to introduce the UK Bank Check feature in the Verify by Tiller process. This feature allows users to provide their UK bank account details within the mobile app, if requested, as part of their mobile action journey.
Once submitted, these details will be securely verified through our Bank Check verification service to determine if the account is valid, and belongs to the individual. The results will be visible on the portal and included in the PDF report.
PEP result: We have enhanced the PEP results in the Portal by incorporating new attributes to provide greater clarity and deeper insights. The newly added attributes, including "Positions," "Relations," and "Aliases," will assist you in conducting more thorough investigations, particularly during PEP reviews.
2FA configuration feature in Verify Portal: We are excited to announce the rollout of Two-Factor Authentication (2FA) as a new feature within the Verify Portal. This enhancement is designed to strengthen account security and give users greater control over their authentication preferences. 2FA has been implemented for both the existing and the new users. All users can manage their 2FA settings through the My Profile section of the Verify Portal.
Additional documents delete function: We have introduced the delete functionality for additional documents, allowing users to easily delete additional documents they no longer require directly from the Verify Portal settings area.
Splash screen customisation: Several enhancements have been made to the splash screen for the Verify portal to provide users with greater customisation options. Such as:
The users now have the ability to show or hide specific splash screen elements, (such as the logo, welcome message, and additional information, according to their business needs)
The welcome message UI has been updated with improved wording making it easier for user to create personalised and user-friendly messages for their end users.
Now users can add additional information and link to their splash screen.
Users can now choose to display or hide their Terms & Conditions section.
Customisable Form feature in Verify Portal: We are excited to introduce the Customisable Form feature in the Verify Portal, allowing clients to design tailored forms to collect specific information from their customers during the KYC process. This feature provides flexibility with the ability to create multiple forms, each containing up to 5 sections and 10 questions per section, catering to various business requirements. Forms can be easily assigned to specific application types, ensuring they are completed as part of the verification process. Additionally, when an application requires a form, customers will see a "form card" in the mobile app. This card allows them to complete and submit their responses directly from their mobile device.
Data retention settings: We have introduced the Data retention settings feature, designed to give portal admin users greater control over the retention, archiving, and deletion of client data while ensuring compliance with business and regulatory requirements.
About section for individual view page: The "About" section on the Individual View pages has undergone a comprehensive redesign to improve usability and provide a more organised layout. Relevant information is now displayed in clearly defined sections, making it easier for users to locate and understand the details without feeling overwhelmed by excessive data.
New application type screen: As part of the introduction of the forms feature, the Application Type page on the Verify Portal has been updated with a newly designed user interface (UI). This updated UI allows users to select a form when choosing an application type. With this enhancement, users can seamlessly add forms along with additional documents while creating an application type, streamlining the process and improving functionality.
Monitoring feature: We are pleased to announce the release of our "Monitoring feature", which enhances the Verify portal with new functionalities aimed at streamlining the monitoring process. This update includes a dedicated monitoring section for viewing and adding monitoring records, an intuitive monitoring dashboard that offers an overview of each individual's monitoring status, activation date, and latest activity, as well as advanced filters to refine searches by status and date range. For any inquiries regarding the Monitoring feature, please contact our support desk.
Malware scanning for uploaded documents: We have implemented a multi-cloud security solution to scan all uploaded documents for malware before they are accessible in the Verify Portal. After scanning, only malware-free documents are made available to users, enhancing the security of our document-handling processes.
Additional document feature: Admin can request additional documents from clients through the Verify Mobile App using an additional document feature within the Verify portal. This functionality has been integrated into both the application setup process and the settings area for configuration.
SOF evidence required a toggler feature: We have added an "Evidence required" toggler to the settings area of the Source of Funds risk level configuration. This feature allows users to easily enable or disable the document requirement for SOF type to align with their business needs.
Uploaded documents enhancement: The 'Uploaded Documents' section has been upgraded to showcase all documents collected during the mobile journey. Verify portal users can now easily view, and download submitted documents, all in one place. Each document is categorised by type and a filter option is available for quickly locating specific documents.
Feature descriptions and user guidance links in the settings: We have added brief descriptions for each key feature in the settings area. A "Learn More" button is also available, linking to user guidance pages where users can find detailed instructions on how to use each feature.
New application type screen: As part of our transition to a subscription model, the application type page on the Verify Portal has been updated to reflect the new subscription tiers. A new user interface (UI) has been designed, revamping the application type creation page with a multi-step process to enhance user experience. This update allows users to easily add additional documents alongside checks when creating an application type.
Screening The new "Screening" tool, empowers businesses to conduct PEP & Sanctions, Adverse Media and Address checks on individuals without the need the customer involvement with the Verify Mobile app. A "Screening check" can be seamlessly converted into an application. This allows the user to initiate an application for the same individual reducing duplication.
Key Features of the "Check" Function:
Dedicated "Screening" section: A new "Screening" section has been added to the Verify portal interface.
Intuitive dashboard: Users will have access to a "Screening" dashboard that displays a summary of the individuals for whom the checks were conducted.
Data entry forms: The Verify portal now includes forms for the "Screening" feature, where you can enter client details and address information. These forms feature validations to ensure all required fields are filled out correctly before initiating the check
Real-time results: The system provides real-time results within seconds when a check is run on a client. It cross references the input data with multiple sources to verify the client's address and other critical details, which can be viewed directly on the portal.
Downloadable PDF reports: Upon completing a check, users can download a detailed PDF report
Seamless conversion to application: Based on your business requirements and risk appetite, the "Screening check" can be converted into an "Application" within the Verify portal. This allows the user to initiate an application for the same individual. Reducing duplication.
Branding screen: On the Verify Portal, admin users can now easily set up and customise the brand screen for the Verify mobile app according to their brand image directly from the settings area. This allows them to customise the company logos, text colours, and background colours, to align with their brand identity. Additionally, admins can provide a link to their company’s Terms and Conditions and Privacy Policy
Previous Address: Companies can now request previous addresses be captured as part of the add address action within the mobile app. If the customer has lived at their address for less than three years, they will be asked to provide a set of previous addresses until at least three years of address history have been added. Previous addresses are viewable within the Verify Portal and recorded in the Customer PDF Report. It should be noted that previous addresses will not be verified against the address verification service.
Enhancements to the PEP check results table in the portal and PDF report: We have updated the PEP checks result UI design to incorporate additional attributes in the PEP results and excluded results tables, including Country, Matching Entity, Date of Birth, and Gender, when available. Additionally, the PDF report template has been modified to include these new attributes under the PEP & Sanctions check section.
Personal Details Match: With this release, users can now view the information provided by mobile users alongside their ID document details directly on the portal and in PDF reports in the ID & Liveness section under personal details match. If there is a discrepancy, the "Personal Details Match" section will flag the personal information for review, indicating that it does not match the ID document.
Enhancement in PDF report: We have made several enhancements to the PDF report to improve clarity and detail
Source of funds: We are thrilled to introduce the "Source of Funds (SOF)" feature in this release. This update allows clients to request and manage information about the origin of funds directly from their customers via the Verify mobile app. In the Verify portal, clients can easily view the SOF information provided by their customers and download the evidence for each SOF if provided.
Source of funds risk levels settings: In the Verify Portal setting area, we have added a feature that allows admin users to configure risk levels for different sources of funds types. Admins are presented with a comprehensive list of Source of Funds (SOF) types and their respective risk levels, which they can adjust according to specific business requirements.
New feature banner: We have introduced new banner functionality to enhance client communication and engagement. This feature will be prominently displayed on the Verify portal to announce new releases, important updates, and critical notifications. This banner functionality, Verify v1.5.2 improves the overall user experience by delivering relevant information directly within the Verify portal.
Proof of address file upload: We are pleased to announce an enhancement to our Proof of Address (POA) feature by introducing the proof of address file upload. This new addition allows users to conveniently upload PDF files (in addition to images) when submitting their proof of address documents.
Ul design improvement for POA: In this update, we have enhanced the UI design features for both the portal and PDF reports, specifically focusing on the Proof of Address (POA) section within individual view pages. A key improvement includes implementing distinct designs based on the type of file uploaded, whether PDF or image.
Document Upload: Individuals can now upload extra documents through the Verify Mobile app, which will be accessible to Verify Portal users. This enhancement allows companies using Verify to request a broader range of documents from their customers. Additional documents can be uploaded as images or files, making the process more flexible and convenient. Verify Portal users can view and download these documents directly from the portal.
Reminder Email: We have introduced a new feature within the ‘Application Type’ settings that allows admin users to control "auto-email reminders" sent to mobile users who have not completed the required actions. Verify will send email reminders for up to six days if this functionality is enabled by the user for the application.
Help & Support Page: A new Help & Support page has been added to the Verify Portal, featuring resource links (Website, Training Hub, API documentation, FAQs) and an embedded form for creating support tickets. The form enables users to quickly submit a request for help or support from our team.
PEP & Sanctions Filtering Configuration: We are pleased to introduce new filters for our Verify product. This update enhances the Verify Portal, allowing clients to customise and manage verification filters directly within their settings area. Users can now specify which filters to apply for PEP, Sanction, and Adverse Media checks. More detail can be viewed in PEP & Sanctions Filtering Configuration.
Archive and Deletion Notifications: We have activated our archive and delete functionality in line with our data retention policy. Automated email reminders will notify Verify Portal users three days before their applications are archived or deleted, ensuring users are aware of impending actions and can take necessary steps if required.
Validity Period of Invite Codes: The expiry of invite codes has been extended to 7 days, up from the previous 24 hours. This change ensures that invite codes remain valid long enough for end customers to complete their checks.
App Version Display: The app version is now visible on the initial invite screen of the mobile app. This enhancement helps end customers identify the app version they are using, aiding in technical support queries.
Settings Area Improvements: Navigation within the settings area has been improved to enhance user experience and make the settings area more extendable for future releases, allowing for greater account customization.
Individual Page Improvements: Several enhancements have been made to the individual view page in the Verify Portal, including:
Manual/Approve Comments: Comments from manual approvals or rejections are now displayed with timestamps, providing a clear audit trail and the reasons for these decisions, similar to the PDF report format.
Face Match Results Streamlined: The ID Scan face match results page has been simplified with more descriptive labels. Detailed information is provided only if a result requires review, improving clarity and usability.
API Enhancements: Various enhancements have been made to the API, providing more detailed information in the API documentation.
Self-Service Application Type Management: This update empowers clients to directly manage their application types, transitioning from a manual, backend process to a self-service model. Admin users can tailor application types to specific business needs, enhancing flexibility and efficiency. Users are automatically associated with the default Core Identity application type upon registration.
Introducing Logout Functionality for Verify App Mobile: In this update, we have improved the user experience by introducing a logout functionality within the Verify Mobile app for both iOS and Android platforms.
Data Deletion Request Feature Implemented on Verify Mobile App: Customers on mobile platforms can now request to delete their data directly from the app. Upon initiating the deletion request, an email will be automatically sent to the Business user associated with the account.
We addressed a minor issue where some iOS devices experienced challenges uploading documents due to the new iOS software release.
Adverse Media Check Type: Introducing an additional Adverse Media check type, broadening the range of features available in Verify. This optional check can be added to application types at an additional cost.
Manual Approval of Check Records: We're introducing a manual review and approval process for check records, ensuring a streamlined operational flow and a robust audit trail for our clients.
Enhanced PEP & Sanctions: We have enhanced the accuracy and depth of our Politically Exposed Person (PEP) and Sanctions checks! With these improvements, users will receive more detailed return data, ensuring a thorough verification process.
New Individual Check Screen: A revamped interface for individual checks, designed to enhance user navigation and provide comprehensive information. All data available in the PDF will now also be displayed on the screen within the Verify Portal. The redesigned interface aims to make reviewing and processing an application more streamlined.
Database Query Optimisation: App service upgrades and optimisations have been made to deliver a more responsive service.
Former Names Capture: The system can now record any previous names a person might have used – beneficial for those who've legally changed names or used different names in various contexts. This feature adheres to JSFC KYC requirements
Nationality Capture: We can now capture and record an individual’s nationality or multiple nationalities, aligning with JSFC KYC guidelines.
Place of Birth Recording: This new feature allows the system to note an individual's birthplace, a vital component for KYC processes as mandated by JSFC KYC guidelines.
New address verification source: A new address verification source will be launched and available to Verify as part of this release. This will provide coverage to Austria, Czech Republic and Finland. It will also be used as an additional data source for another 35 countries.
External API improvements: The external APIs have been adapted to be more versatile. This is to include a smoother experience for external parties, allowing for integrations that are more tailored to their needs
Application Overview in Table View: We've introduced a 'Table View' for a more streamlined look at applications, replacing the old 'Card View'. This new view simplifies management and searching for various applications. Users can filter applications based on their mandate status to swiftly identify applications requiring action.
Refined Application View Page: The application view page has been revamped for enhanced clarity and user experience.
Updated Mobile SDK for IDScan: The mobile SDK (software development kit) has been updated, to ensure it runs smoothly and is fully compatible with the most recent version of the service provider IDScan technology.
UAT Environment Implementation: Establishing a User Acceptance Testing environment to enhance release stability and ensure quality control before production deployment. This will help improve our release cycles and allow a more defined set of features per production release. The UAT environment may also be used as a test environment for third parties. This could be especially useful for our external API integration initiatives.
External Facing APIs for Third-Party Integrations: Introduction of external APIs to facilitate integration with third-party services. These services are primarily focused to be used by third-party partners but can be utilised by any tenant with an ‘external’ permission user. API documentation will be made available to parties using the APIs. This should open further opportunities for both partnership agreements and direct integrations.
Improved Company Sign-Up: Further information is gathered as part of the sign-up process. This includes capturing billing details, MLRO details, and expected countries of operation. This is to reduce the company set-up time, provide the accounts team with invoicing details and allow internal MI around where country expectations are.
PDF Report Improvements: Enhancements to PDF, improving the readability of the report as well as the results passed to the services. The readability of the PDF has been a common user feedback critique. We will continue to make improvements in further deployments.
Improved Mobile Action Card: The IOS mobile action card has been redesigned and reduced in size. More action cards are now viewable on the mobile home screen at one time. The action card icons have also been improved.
Our PDF reports and services are now more readable with improved results.
GPS Geolocation: A new feature that enables the collection of GPS location data from mobile users. This feature will gather the GPS location of the mobile user, store it against the individual's record, and perform a check to see if the GPS location matches the country of residential address input provided by the user.
No Country Coverage: Our Verify Portal and mobile app now feature functionality that alerts clients and mobile users if the selected country is not covered by our services
Optional Date of birth: We have removed the need for the customer’s date of birth when adding them to an application. The DOB field is no longer mandatory and will only be checked against the customer if inputted.
Paper Trail Logging: Our back-end services now feature enhanced logging through paper trail logging to improve our visibility on user interactions and any errors that may arise.
Email Template: Following customer feedback, we have revised our email templates, making necessary amendments to improve user experience.
Mobile app improvements: General improvements have been made to the mobile application to enhance user experience. E.g. a new date picker has been added to our latest update enabling users to easily select a date on the app.
We have made improvements to the PDF report feature. Users can now make parallel requests for each individual PDF report in the application. Ensuring that PDF reports can be downloaded without any issues.
With our latest release, the "PEP & Sanction Screening" section header icon will now display according to the result received from the service provider. This improvement allows for more accurate and efficient reporting, providing our users with a better understanding of the information presented in the PDF report.
We improved the user interface by adding the ability to select the document type and move to the next page.
With our mobile app, we improved navigation on the 'Company Information' screen so users can return to the home screen easily after viewing the details.
The wording in the PDF report's "address verification" section has been updated based on the check results.
