Using Verify by Tiller
Last updated
Last updated
The Verify Portal is your central hub for managing customer verifications. It features an intuitive interface with sections for Applications, Application View, Participant View, My Profile, and Settings.
You can start new applications, view ongoing checks, manage your profile, and customise settings. Navigation is straightforward, with each section accessible from the main dashboard. For a detailed walkthrough, refer to our Navigating the Portal guide.
Verify by Tiller conducts a wide range of checks to ensure comprehensive KYC compliance, including:
Identity document verification
Biometric face match and liveness check
International address verification
PEP (Politically Exposed Person) & sanctions screening
Adverse media screening
Secure proof of address upload
Geolocation check
These checks are designed to provide a thorough assessment of an individual's identity and risk profile, adhering to global compliance standards. For details information on the checks performed please see section of the service information.
Step 1: The first step is to invite your customers to start their KYC checks from within the Verify Admin Portal. Use the 'New Application' button to create a new application - there are then 2 small forms to complete on your customer. When you are ready, you can then use the system to send an email invitation to your customer.
Step 2: Verify by Tiller will then send an automatic email containing a one-time-use input code to your customer, inviting them to download the Verify by Tiller mobile app enabling them to begin their KYC journey on their mobile device.
Step 3: Having downloaded the relevant mobile app, the customer is provided with a guided journey to enable them to provide and complete their required KYC tasks.
Step 4: All information and verifications from your customer's checks are fed back into the Verify Admin Portal for your staff to review.
Step 5: When you have completed your review of the information provided, you can download the full report on your customer to retain for your records.
For a detailed walkthrough, refer to our guide.
The Verify by Tiller Mobile App streamlines the verification process for end-customers. Upon receiving an invitation, customers download the app and enter their unique code. They are then guided through a series of steps to provide the necessary information and complete required actions, such as capturing ID documents and performing biometric checks. The app is designed to be user-friendly and secure, ensuring customers can easily and safely complete their verifications. Please see guide.
Regrettably, our Verify Portal is incompatible with tablets, and certain features may not work correctly. We recommend accessing the portal from a laptop or computer using any compatible web browser for optimal performance.
The verification process begins when a business initiates an application through the Verify Portal. Each participant (end-customer) receives an email invitation to download the Verify by Tiller Mobile App and complete their part of the verification process. This includes capturing ID documents, performing biometric checks, and providing any additional required information.
Once all participants have completed their tasks, the business user can review the results in the Verify Portal and make informed decisions based on the comprehensive reports generated by the system. A PDF report can be downloaded and stored against your client record.
The duration of a verification process can vary depending on the number of checks required. However, most verifications are completed within 5-10 minutes by the end customer. Once they have provided all necessary information through the mobile app, the results will be made available, and the user will receive an email notification.
Yes, the Verify Portal allows you to track the progress of each verification in real-time. You can see which stage of the process an application is in, whether actions have been completed by the participants, and the status of each check.
If a verification fails or requires further review, the Verify Portal will provide detailed information on the specific checks that did not pass and the reasons behind it. Businesses can then decide on the next steps, which may include requesting additional information from the participant or rejecting the application based on the risk assessment. Support is available to guide through any necessary follow-up actions but it can depend on your business process.
We accept ID documents from approximately 150 countries. At present, we accept a passport, driving licence, or national identity card as forms of identification. However, a passport is the preferred option as we can access the embedded information in the passport's 'NFC chip' which yields more accurate results.
The Verify Portal supports all the main browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. It's important to note that different features and functionalities may work differently on different browsers, so it's always recommended to use the latest versions of supported browsers for optimal performance and security.
Clients are required to complete actions on their mobile devices through our Verify by Tiller app to facilitate Know Your Customer (KYC) checks on behalf of your organisations or businesses. These actions typically involve providing personal details, address information, identity documents, and proof of address. By completing these actions, we can conduct necessary checks and generate comprehensive reports for your organization or business, ensuring compliance and security.
Your client's personal details are key to a number of the checks that we perform on behalf of the organisation or business. We also want to check that they have the correct details on your record and the ID document they have submitted.
No, whilst we may access information held on you by credit reference agencies as proof of address source, this does not affect your credit score.
As part of verifying your client's identity, they will be given a set of instructions to take a photograph of their identity document. They need to follow the instructions within the app, to maximise the clarity and accuracy of this photograph. Please therefore avoid using the app under direct overhead lights, as this can cause glare. Please refer for more detail
You have the flexibility to add as many individuals or participants as you wish under a single common reference. This allows joint accounts or groups of customers to be processed together under the same reference, without any restrictions on the number of participants. To add individuals, click on the "+ Add Individual" button and input their information. However, if you prefer each customer to have their own personal reference, ensure that each customer invite is sent separately under a new reference, rather than grouped under one application reference.
Currently, If you wish to modify any details on a newly created application such as the title, reference, consultants, or personal information of an individual before sending them an invitation, you will need to remove the existing participant and add a new one with the accurate details.
When you send the invitation from the Verify Portal, your customer will receive the welcome email within a few seconds.
Currently, once you have sent the invite, it is not possible to edit the application. However, you can delete the existing application and create a new one if necessary.
If you already have the client's personal details to hand, you can create an application within minutes by following the simple steps.
Click on the "New Application" icon to begin the process.
Fill out the application type to specify the purpose and requirements of the new application.
You'll then be prompted to add individuals to the application. Enter the personal details of your customers or other relevant parties.
If you don't need to add more individuals to the same application, click "Next."
Finally, click on "Save & Send Invite" to complete the process.
You can delete individuals at any status in the application process. However, if they have already begun the verification process, you may be charged for that part of the check. Please follow the following steps.
Click on the relevant application.
Select the individual you wish to delete. It will prompt you to the individual page.
Click on the "..." icon displayed vertically on the top right-hand side of the screen. It will prompt you to the individual page.
Select the "Delete" option which is highlighted in red.
Before deleting the individual, make sure that you have confirmed your decision, as this is an irreversible action and all information about the individual will be permanently removed.
When an application is in the "New" stage, it can only be deleted, not archived.
Once it progresses to the "In progress" stage or beyond, you can archive it by accessing the application and clicking the "Archive" button, located within the "..." menu displayed vertically on the right-hand side next to the Userr drop-down menu. This button is highlighted in red for easy identification.
Archived applications remain accessible for viewing but are filtered out of the normal list of applications by default.
It's important to note that once an application is archived, it cannot be restored. Once it's in the Archive, it will remain there permanently.
The maximum amount of time that an application can exist in the Verify portal is 8 weeks, irrespective of status. Any application created 6 or more weeks ago, regardless of its status will automatically be moved to Archive, where it will be retained for a further 2 weeks before auto-deletion. However, if the application was manually archived, then it is retained for a maximum of 8 weeks (in total), before being automatically deleted from the system. Please ensure that you always download the customer report to your records so that you have a permanent record for your customer file.
We think of 'consultants' as the customer-facing persons within your firm (e.g. sales salespeople, law partners, accountants etc) who are actually dealing with the customer. Adding their names into the system, then allows you to 'link' their name to an application and filter for any applications associated with that person for easy reference
You can add as many consultants as you like. To do so, simply click the "Add a new consultant" on the "Select consultant" drop-down menu within a new application and fill out their information.
No, once an application is deleted, it cannot be recovered.
In addition to using digital technologies to confirm whether you live at your stated address, we also want to capture an image of a utility bill, or similar, in order to further prove that you live at your stated address.
This visibility ensures you are always informed about the status of your verifications and can take action as needed. Please see the guide for more details.
Your client will receive a welcome email with instructions on how to download the app and perform any required checks. For a detailed walkthrough, refer to our guide.
You can add users by accessing the "Settings" button (cogwheel icon) and selecting the "Users" tab. Click "Invite user" to send an invitation. For more details, visit the guide.
